An introduction to User Centered Design
The basic process of user centered design involves four phases:
- Analyze: talk to users and discover their needs
- Ideate: brainstorm solutions
- Build: create a prototype (which may be low fidelity)
- Test: test your assumptions about the prototype by observing real users.
The key is to focus on iteration: or creating small testable prototypes, testing, and incorporating feedback and lessons learned into an improved prototype.
- Making MADE: a discussion of a novice using user-centered design
Contributors and acknowledgments
This article must also acknowledge the work of Theory and Principle who have contributed a great deal to thinking on this topic in the legal aid space. They have several great posts on Medium about the topic.