User Centered Design

An introduction to User Centered Design

The basic process of user centered design involves four phases:

  • Analyze: talk to users and discover their needs
  • Ideate: brainstorm solutions
  • Build: create a prototype (which may be low fidelity)
  • Test: test your assumptions about the prototype by observing real users.


The key is to focus on iteration: or creating small testable prototypes, testing, and incorporating feedback and lessons learned into an improved prototype.

Further reading

Contributors and acknowledgments

This article must also acknowledge the work of Theory and Principle who have contributed a great deal to thinking on this topic in the legal aid space. They have several great posts on Medium about the topic.