User Centered Design

An introduction to User Centered Design

The basic process of user centered design involves four phases:

• Analyze: talk to users and discover their needs
• Ideate: brainstorm solutions
• Build: create a prototype (which may be low fidelity)
• Test: test your assumptions about the prototype by observing real users.

(repeat)

The key is to focus on iteration: or creating small testable prototypes, testing, and incorporating feedback and lessons learned into an improved prototype.

Further reading

• Making MADE: a discussion of a novice using user-centered design
• https://www.usability.gov/what-and-why/user-centered-design.html
• https://www.interaction-design.org/literature/topics/user-centered-design

Contributors and acknowledgments

This article must also acknowledge the work of Theory and Principle who have contributed a great deal to thinking on this topic in the legal aid space. They have several great posts on Medium about the topic.