We can distinguish between substantive apps that replace a traditional legal advice role, from non-substantive apps that simply make the job of a litigant or lawyer simpler.
- Gather facts from the user
- Provide information that is tailored to the user's situation
- May provide final documents that are similarly tailored to the user's situation
In short, they act a lot like a lawyer who meets with a client. And users often treat these apps like lawyers.
Substantive apps include:
- Expert systems
- Form and template filling applications